Privacy Policy
Slotgo (“we”, “our”, “us”) is a sports turf and ground booking platform operating in India, with future plans for global expansion. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile applications (Android & iOS) and related services.
By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information
- Full name
- Mobile number
- Email address
- Profile information
- Login credentials (encrypted)
1.2 Authentication Data
- OTP verification details
- Google Sign-In authentication tokens (via Google Firebase)
1.3 Booking & Usage Data
- Turf / court booking details
- Date, time slot, and venue information
- Cancellation and refund records
- Reviews and ratings submitted by users
1.4 Location Information
- Approximate or precise location (GPS), only when permission is granted
- Used for showing nearby turfs and improving search results
1.5 Payment Information
- Transaction ID
- Payment method used (UPI / Card / Wallet)
- Payment status
We do NOT store any card numbers, CVV, or UPI PINs. All payments are securely processed by third-party payment gateways.
1.6 Device & Technical Data
- Device type, OS version
- App usage analytics
- IP address (anonymized where feasible)
- Crash logs
2. Purpose of Data Collection
- Create and manage user accounts
- Verify identity using OTP
- Enable turf and slot bookings
- Process payments and refunds
- Show nearby turfs using location services
- Send booking confirmations and notifications
- Improve app performance and user experience
- Prevent fraud and misuse
- Comply with legal obligations
3. Firebase & Third-Party Services
We use Google Firebase for authentication (OTP, Google login), push notifications, analytics, and crash reporting. We may also use payment gateways, SMS/email providers, and cloud hosting services. These providers process data only to deliver their services and in accordance with applicable laws.
4. Cookies & Analytics
Our app and website (if applicable) may use cookies or similar technologies for analytics, performance monitoring, and user experience improvements. You can manage permissions through your device or browser settings.
5. Location Permissions
Location access is used only to display nearby turfs/venues and improve search accuracy. You may enable or disable location permissions anytime through device settings.
6. Data Sharing & Disclosure
We may share necessary data with:
- Turf owners / venue managers (booking-related information only)
- Payment processors for transaction handling
- Government or legal authorities when required by law
We do not sell personal data to third parties.
7. Data Retention
- Account data is retained while your account is active
- Booking and transaction data may be retained for legal/accounting purposes
- You may request account deletion at any time
8. Your Rights
- Access your personal data
- Update or correct your information
- Request deletion of your account
- Withdraw consent for certain permissions
Requests can be sent to info@skynextechnology.in.
9. Children’s Privacy
Our services are intended for users 13 years and above. Users under 18 years should use the app under parental or guardian supervision. We do not knowingly collect data from children below 13 years.
10. Security Practices
We implement reasonable security measures such as encrypted transmission (HTTPS), secure authentication, and restricted internal access controls. However, no system is 100% secure.
11. Changes to This Policy
We may update this policy from time to time. Changes will be notified through the app or website.
12. Contact
Email: info@skynextechnology.in
Company: Skynex Technology Solutions Private Limited
Address: NO.27, KAMARAJAR STREET, BALAJI NAGAR, J.J. NAGAR, MARUDAMALAI, COIMBATORE - 641046, TAMIL NADU